Delivery
Your reading is personal digital entertainment content, so nothing is shipped. Once Stripe confirms your payment, we prepare your reading and send it to you by e-mail with a private link to view it online. This usually takes 15–20 minutes, but for technical reasons it can occasionally take up to 1 business day.
If your reading has not arrived
First, please check your spam or junk folder. You can also resend your reading yourself on our contact page. Or e-mail hello@tarotlumira.com with your order number, the payment date and a short description of the problem. Once we have checked your payment, we will restore your access, send your reading again or offer another suitable solution.
Refunds
We will refund you if we received your payment but the service was not provided and we cannot provide it within a reasonable extra period, and in any other case where mandatory law requires a refund. If the problem can be fixed by delivering your digital content again, we may offer that first.
If you expressly asked us to start delivering your personal digital content straight away and confirmed that you understand you lose your 14-day right to cancel once we start, simply changing your mind after the service has been provided does not automatically entitle you to a refund.
How and when refunds are made
Approved refunds are issued through Stripe to the same payment method you used, unless we agree otherwise in line with the law. We will let you know our decision within 14 calendar days; how quickly the money reaches your account also depends on your card issuer or bank.