1. Service provider
The service is provided by Justas Korsakas, sole trader (individual activity no. 1120240), Ažuolyno g. 1–11, Kaunas, Lithuania. Customer support: hello@tarotlumira.com, +370 679 85231.
2. The service
Tarot Lumira provides digital entertainment content, personalized using the details you give us and the cards you choose. It does not guarantee any fact, future event or particular outcome, and it is not a substitute for professional medical, legal, financial or psychological advice. The service is intended for people aged 18 and over.
3. Placing an order
Before you pay, you will see a description of the reading you have chosen, the final price in the currency shown at checkout (GBP or USD) and the available payment methods. The contract is formed once you choose a reading, accept these terms and successfully start the payment. You are responsible for making sure the details you enter are correct.
4. Payment
Payments are handled by Stripe Payments Europe, Limited. After choosing your reading, you are taken to Stripe’s secure payment page, where you can pay by card, Apple Pay or Google Pay. Tarot Lumira never receives your card details or bank login details. You are charged once you approve the payment. There are no subscriptions or recurring payments.
5. Delivery of digital content
We start preparing your reading as soon as your payment is confirmed. Your reading is delivered by e-mail, with a private link to view it online, usually within 15–20 minutes. If there is a technical problem, it can take up to 1 business day. If you have paid but your reading has not arrived, please contact us with your order number.
6. Right to cancel
If you expressly agree that we may start delivering your personal digital content straight away, and you confirm that you understand this means losing your 14-day right to cancel, that right ends once we start preparing your order. This does not affect your rights if the service was not delivered, was delivered incorrectly or does not match what was agreed.
7. Liability
The service provider is responsible for delivering the digital content correctly, as required by mandatory law. You make your own decisions; entertainment content should not be treated as professional advice.
8. Complaints and disputes
To make a complaint, e-mail hello@tarotlumira.com with your order number, a description of the problem and how you would like it resolved. We will reply within 14 calendar days at the latest.
Please contact us first — most issues can be resolved quickly. If we cannot reach an agreement, you may contact the consumer protection authority in your country or bring the matter before the competent court. Nothing in these terms limits your statutory rights as a consumer.